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Noni B

Noni B

www.nonib.com.au
What is your customer experience with Noni B?

Noni B Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Noni B has 1.6 star rating based on 16 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Customer service is lacking, I love liz jordan brand, Receipt states that an exchange can be given.
    Cons: Closure affected my shipment, Having trouble communicating and getting a refund, Not interested in helping.

  • Recent recommendations regarding this business are as follows: "Because they have now closed I am just hoping it is sorted", "Be mindful with massive sale, brands are closing with no garuntee of order getting fulfilled", "Do not buy online if brands of massive sale, seems like they are closing, logging bankruptcy taking your funds.", "If the staff member at the call centre can't help you you need to get to someone higher up to can access your order and can see what is happening peak to some one higher up", "So good".

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Top Noni B Reviews

Positive Review

"For my parcel"

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The lady explained me everything! She was helpful and polite. Thanks for your help. It was beautiful that noni b store had everywhere and now they are closed...

Critical Review

"Partial order from FEB 2025 never received"

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Ordered placed for 5 items with Noni B on 20 February, - 2 items from liz Jordan - Item received - 3 items from Rockmans - not received yet been almost 5 weeks...

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Resolved
Dallas C Kfv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Resolved: Order not received

Updated by user Apr 17, 2025

Company fixed the issue and I have been provided with apology. I wrote to them again and they responded fairly quickly to say they couldn’t fill my order, and that they would refund the full amount. It appeared in my account a couple of days later.Thank you for your interest and support.Dallas Cooper

Updated by user Apr 05, 2025

I am disappointed with Noni B as they have always been very good to deal with in their stores.

Original review Apr 02, 2025

I am waiting for my order AU01026****, confirmed on March 6th. I have not received any tracking information, and when I click on the link to your account in the confirmation email it says page not found.

Dallas Cooper

dalbaby48@***.com.au

042772****

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User's recommendation: Because they have now closed I am just hoping it is sorted

Amrita R Mhm

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Verified Reviewer
| map-marker Sydney, New South Wales

Partial order from FEB 2025 never received

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Ordered placed for 5 items with Noni B on 20 February,

- 2 items from liz Jordan - Item received

- 3 items from Rockmans - not received yet been almost 5 weeks from 1st partial been received.

If the orders can't be fulfilled kindly refund the partial amount. Since official closure of shops and online sale is finished.

View full review

User's recommendation: Do not buy online if brands of massive sale, seems like they are closing, logging bankruptcy taking your funds.

Patricia C Wzt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brisbane, Queensland

Faulty item

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Contains 1 confidential file for company representatives

I purchased a capri pant for my mother she is 93 unable to attend the store. Pants were too small, and seam was split on one side.

I took the pants to store for exchange and was refused, even though they were faulty.

The salesperson was very condescending and spoke very loudly to me so all in store could hear. Yes I was pissed off.

View full review
Loss:
$40
Pros:
  • Receipt states that an exchange can be given
  • Customer service is lacking

Preferred solution: Full refund

Kaz O Xpu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order not delivered

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Ordered & paid online 5 x items on 24th February 2025 and not delivered.

Contacted company by phone, so waiting...

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Obviously they are in liquidation but still trading online...is this legal ? Contacted company & still waiting for my order as I have paid for it.

Amrita R Mhm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Partial order placed in Feb 2025 never received

Order was placed on 20 Feb 2025, way before the official closure, total 5 items.

2 items from Liz Jordan - received

3 items from Rockmans - never received no communication as to where the partial is, only an auto email response with no true updates.

It's been more than 4 weeks since receiving the 1st order.

If the order can't be fulfilled, kindly refund the amount for the unreceived parcel.

View full review
Loss:
$94
Pros:
  • I love liz jordan brand
Cons:
  • Closure affected my shipment

Preferred solution: Full refund

User's recommendation: Be mindful with massive sale, brands are closing with no garuntee of order getting fulfilled

Geselle Utk
map-marker Coalcliff, New South Wales

Goods not received

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Last time I purchase goods but i received only 40% of goods & rest of them they said they will send later. But it is already two weeks passed but not receive.

I want to know when will i get the goods. I you believe you did not have the goods please send ne the rest of return my money back to my account.

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1 comment
Guest

Hi there I have the same problem. My order, placed n February, was partially filled, but the remaining two items haven't been delivered.

I've heard nothing regarding their availability or what will happen regarding a refund. NOT HAPPY.

Hetty R

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

Order not recieved

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Contains 2 confidential files for company representatives

My order has not been filled or sent, I would like a refund, I keep getting automated responses but no outcome

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User's recommendation: Unsure depends on the outcime

Anonymous
map-marker Brisbane, Queensland

Order not received No AU 01022****

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There is still an issue with Nonni B. I rang them and they responded with the script the call centre staff were provided ie that we are inundated with orders and do not know when your order will be filled etc.

I indicated to the call center staff that they may not know but can i speak to someone that can help me. Eventually I spoke to a manager who advised me that they were about 4 weeks behind orders so on that basis i should get my order filled by about early April.

I received an email today saying I would receive my partial order by the end of the week. See how we go.

View full review

User's recommendation: If the staff member at the call centre can't help you you need to get to someone higher up to can access your order and can see what is happening peak to some one higher up

Resolved
Haiden Pkg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Resolved: Parcels oustanding M Hildridge

Two orders placed and no further communication received. Told they are very busy and when advice of orders received at warehouse I will be given tracking advice

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Bentlie Oyp
map-marker Melbourne, Victoria

No response at all to find how my order is being dispatched or my money taken grrr

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I have had good service up until the last before closure. They were still advertising you could purchase on Monday 16th March and when l tried to contact them phone etc all disconnected

View full review
1 comment
Guest

Same has happened to me , still waiting for two orders and part of an order. Phone number people don’t know what the warehouse is doing regarding the orders, was told to ring back yesterday if they don’t arrive.

Chamila N Ink

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Received wrong order

Updated by user Apr 03, 2025

I didn’t receive any response from noni b

Original review Mar 17, 2025

Received the wrong order, tried to contact them several times and didn't connect on the phone. Because I plan for a special event and didn't receive my dresses. I want my money back or the original order.

View full review
Loss:
$56

Preferred solution: Full refund

Hetty R

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order not recieved

Contains 1 confidential file for company representatives

I have not received my order, I have had a conversation with cisterns service and still no satisfaction, order #AU00863****

Ticket # 521****

I would like a refund ASAP

View full review
Pros:
  • Usually fast delivery
Cons:
  • Having trouble communicating and getting a refund

Preferred solution: Full refund

User's recommendation: I can not recommend at this stage

Negin S Tvv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Forster, New South Wales

My order

Contains 1 confidential file for company representatives

My phone used default address. I wanted to send it to my mums house 7 Hutchison Avenue Kellyville however by default it is shipping to 25 Waterway Pass. Can you please change the shipping to the first address

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Chamila N Ink

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brisbane, Queensland

Received wrong order

Very disappointed, call disconnected from the beginning and i tried three times to contact them couldnt reach them. I didnt receive any response from them.

I am waiting for my order i need by in two days. Wait for months to receive and its not even my order.

Please let me know what happens next. 042520****

View full review
Garlin Uwb

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Verified Reviewer
| map-marker Sydney, New South Wales

Sms txt msg for dresses $30

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I received an Sms on my phone reg. Price drop for Dresses all dresses $30 so I rushed to Blacktown to my disappointment dresses were only 70% off.

I had to waste my trip and alsobpurchased a dress double the cost of what was mentioned in my sms.

Quite disappointed at this

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User's recommendation: Dont trust the sms msgs

Kirkland Xto

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am still waiting for my order from the 5th....

I am still waiting for my order from the 5th. March 25.

How much longer do I have to wait??? Safari is not opening the NoniB page

View full review

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